General terms and conditions

General terms and conditions 2019 *

1. Confirmation of stay

For all reservations, a bank-card number is requested by way of guarantee; the written agreement accompanied by our General terms and conditions is also required.
For a stay longer than 3 nights or/and 3 rooms, reservations are only considered firm when accompanied by a deposit of 50% of the total amount of the stay, at any time of year.

2. Cancellation or failure to arrive at the hotel

Up to 7 days before the expected date of arrival, you may cancel your booking free of charge.

If the booking is cancelled between 7 days and 2 days before the expected date of arrival there is a cancellation fee of 50%.
In the event of failure to arrive at the hotel or of cancellation on the day before or the day itself, the client agrees to be debited for the total cost of the initial booking on the bank card given as a guarantee.
In case of early departure, the client agrees to be debited for the total cost of the initial booking on the bank card given as a guarantee.

These provisions also apply to a package deals including spa, meals and accommodation.
The conditions above also apply to gift vouchers issued by the hotel, and will reduce the value of the gift voucher by the amount stated.

3. Time of arrival

The rooms are available and guaranteed from 3.00 pm.
All reservations will be held until 6.00 pm. Please let us know if you expect to arrive later.

4. Departure

We ask you to clear your room by 12 noon at the latest.
A supplement of 45 euros will be charged if you leave later, up to 3.00 pm,
After 3.00 pm you will be charged a supplement of 50% of the advertised price of the room.
After 6.00 pm you will be charged a supplement of 100% of the advertised price of the room.

5. Restaurant

You are advised to reserve your table at the Bélouga. We cannot guarantee that a table will be available throughout your stay unless you book it in advance.
This provision also applies if a deposit has been paid.

6. Half-board and full board

Half-board and full board are set at combined fixed prices (Half-board means overnight stay, buffet breakfast, lunch or dinner).
Any half-board that is booked will be charged for, even if not eaten.

7. Treatments in the Nuxe spa

For full information and to make a reservation, you may contact the Spa on 02 96 49 89 10 or by e-mail on spa@lagapa.com (advance booking is essential).

Any treatment cancelled between 24 and 12 hours before the time agreed will be charged for at 50% of its value.

Any treatment cancelled less than 12 hours before the time agreed will be charged for at 75% of its value.

Unexpected late arrival may mean the cancellation of the treatment and will be charged for at 100% of its value.

8. Animals

No animal or pet, however small, is accepted in our establishment.

9. Smoking

Our hotel is entirely non-smoking. Smoking is not allowed in any of our rooms (windows open or closed). Any room judged to be unfit for letting because of a smell of tobacco will incur an extra charge of 120€ for thorough cleaning of the carpets, curtains, bedspread and pillows.

10. Parking

We have free, secure indoor parking.

11. Disputes

Any dispute will fall within the jurisdiction of the Saint-Brieuc district court.

* Applicable to all reservations, except seminars

General terms and conditions "No refund" 2019 *

1. Confirmation of stay & cancellation or failure to arrive at the hotel

For all reservations, a bank-card number is requested by way of guarantee.
Prepayment of 100% of the total cost of the stay; may not be altered, refunded or cancelled.

2. Time of arrival

The rooms are available and guaranteed from 3.00 pm.

3. Departure

4. Restaurant

5. Half-board and full board

Half-board and full board are set at combined fixed prices (Half-board means overnight stay, buffet breakfast, lunch or dinner).
Any half-board that is booked will be charged for, even if not eaten.

6. Treatments in the Nuxe spa